Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...Aug 6, 2020 | Account Management, Coronavirus, COVID-19, MedBen Analytics, Online Services, Reporting
As a plan administrator partnered with MedBen, you have access to MedBen Analytics… at no cost. This online portal offers a variety of valuable and actionable data, from medical and prescription claims to a COVID-19 Impact Dashboard. All the information provided on...Mar 3, 2020 | Account Management, Announcements, MedBen Employees, News
MedBen is pleased to announce the promotions of Account Representatives Abigail Huhn, Travis Scott, and Heidi Smith to Account Managers. All three will continue to assist current clients with their claims and benefits questions and onsite employee meetings, in...Oct 28, 2019 | Account Management, Announcements, Client Services, MedBen Employees
MedBen is pleased to announce that Sharon Baumer has been promoted to the position of Account Manager. In her new role, she will take on additional oversight responsibilities of MedBen self-funded groups while continuing to serve daily client needs and conduct onsite...Jul 14, 2019 | Account Management, Cost Savings, MedBen Rx, MedBen Rx Advocate, Rebates
Many employers get caught up in the promised savings offered by rebate guarantees… but little do they know this could actually be costing them money, for several reasons. The first issue with rebate guarantees is that the most significant rebates are associated with...Jun 30, 2019 | Account Management, Announcements, Client Services, MedBen Employees
To enhance our client services, MedBen has made two important changes. Our Group Service Representatives (GSRs) will now be called Account Representatives, and we’ve created a new position called Account Manager. We’d like to recognize five former GSRs who have been...