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Lesko Promoted to Director of Client Services, Peters to Client Services Manager

Mar 16, 2023 | Account Management, Announcements, Client Services, Customer Service, MedBen Employees, News, Promotions

MedBen is pleased to announce that Tracie Lesko, who currently serves as Manager of Client Services, has been promoted to Director of Client Services effective April 1. Taking over her Manager role will be MedBen Account Manager Bethany Peters. A 28-year veteran of...

Johnson, Mills, Patterson, and Redd Named Account Managers

Mar 7, 2022 | Account Management, Announcements, Client Services, News

MedBen is pleased to announce the promotions of Account Representatives Amber Johnson, Monica Mills, Kylee Patterson, and Bryan Redd to Account Managers. All four will continue to assist current clients with their claims and benefits questions and onsite employee...

New Clients Give MedBen Perfect Marks for Implementation

Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation

MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...

MedBen 2020 Client Satisfaction Survey Results

Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees

Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...

MedBen Analytics Employer Portal: A Resource for Plan Administrators

Aug 6, 2020 | Account Management, Coronavirus, COVID-19, MedBen Analytics, Online Services, Reporting

As a plan administrator partnered with MedBen, you have access to MedBen Analytics… at no cost. This online portal offers a variety of valuable and actionable data, from medical and prescription claims to a COVID-19 Impact Dashboard. All the information provided on...

MedBen Employee Promotions

Mar 3, 2020 | Account Management, Announcements, MedBen Employees, News

MedBen is pleased to announce the promotions of Account Representatives Abigail Huhn, Travis Scott, and Heidi Smith to Account Managers. All three will continue to assist current clients with their claims and benefits questions and onsite employee meetings, in...
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