Mar 16, 2023 | Account Management, Announcements, Client Services, Customer Service, MedBen Employees, News, Promotions
MedBen is pleased to announce that Tracie Lesko, who currently serves as Manager of Client Services, has been promoted to Director of Client Services effective April 1. Taking over her Manager role will be MedBen Account Manager Bethany Peters. A 28-year veteran of...
Mar 7, 2022 | Account Management, Announcements, Client Services, News
MedBen is pleased to announce the promotions of Account Representatives Amber Johnson, Monica Mills, Kylee Patterson, and Bryan Redd to Account Managers. All four will continue to assist current clients with their claims and benefits questions and onsite employee...
Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation
MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Aug 6, 2020 | Account Management, Coronavirus, COVID-19, MedBen Analytics, Online Services, Reporting
As a plan administrator partnered with MedBen, you have access to MedBen Analytics… at no cost. This online portal offers a variety of valuable and actionable data, from medical and prescription claims to a COVID-19 Impact Dashboard. All the information provided on...
Mar 3, 2020 | Account Management, Announcements, MedBen Employees, News
MedBen is pleased to announce the promotions of Account Representatives Abigail Huhn, Travis Scott, and Heidi Smith to Account Managers. All three will continue to assist current clients with their claims and benefits questions and onsite employee meetings, in...
