Mar 16, 2023 | Account Management, Announcements, Client Services, Customer Service, MedBen Employees, News, Promotions
MedBen is pleased to announce that Tracie Lesko, who currently serves as Manager of Client Services, has been promoted to Director of Client Services effective April 1. Taking over her Manager role will be MedBen Account Manager Bethany Peters. A 28-year veteran of...
Jan 10, 2023 | Announcements, Claims Management, Client Feedback, Client Services, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2022 (rating averages based on a 1-to-5 scale): Overall Satisfaction: 4.9 Claims Payment Accuracy and TurnaroundMedical claims accuracy and turnaround: 4.9Rx claims accuracy and turnaround: 5.0...
Jun 24, 2022 | Announcements, Client Services, MedBen Access, Online Services
Our home office and client services will be closed on Monday, July 4th in observance of Independence Day. We will reopen on 8:00 a.m. EST on Tuesday, July 5th.As always, should a question arise outside of business hours, plan members can check claims information,...
May 9, 2022 | Client Services, Customer Service, HealthJoy, Mobile App, Online Services
In addition to live concierge support by phone and text, HealthJoyTPA+ offers “JOY,” a 24/7 virtual benefits assistant. JOY is the first face your plan members will see within our technology experience, and is always available to help them navigate their...
Mar 7, 2022 | Account Management, Announcements, Client Services, News
MedBen is pleased to announce the promotions of Account Representatives Amber Johnson, Monica Mills, Kylee Patterson, and Bryan Redd to Account Managers. All four will continue to assist current clients with their claims and benefits questions and onsite employee...
Jun 28, 2021 | Alternative Reimbursement Strategies, Announcements, Case Studies, Client Report, Client Services, Coronavirus, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Employer Dashboard, Kurt Harden, MedBen Access, MedBen Analytics, MedBen Employees, MedBen Rx, MedBen WellLiving, MedBen.com, Mobile App, Online Services, Reference-Based Pricing, Third party administration
The 2021 MedBen Client Report is now available for download at MedBen.com. In addition to detailing the ways that our clients are spending less on health care, this year’s Client Report highlights the priority MedBen places on client service: Members connect to...
