May 9, 2022 | Client Services, Customer Service, HealthJoy, Mobile App, Online Services
In addition to live concierge support by phone and text, HealthJoyTPA+ offers “JOY,” a 24/7 virtual benefits assistant. JOY is the first face your plan members will see within our technology experience, and is always available to help them navigate their...
Mar 7, 2022 | Account Management, Announcements, Client Services, News
MedBen is pleased to announce the promotions of Account Representatives Amber Johnson, Monica Mills, Kylee Patterson, and Bryan Redd to Account Managers. All four will continue to assist current clients with their claims and benefits questions and onsite employee...
Jun 28, 2021 | Alternative Reimbursement Strategies, Announcements, Case Studies, Client Report, Client Services, Coronavirus, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Employer Dashboard, Kurt Harden, MedBen Access, MedBen Analytics, MedBen Employees, MedBen Rx, MedBen WellLiving, MedBen.com, Mobile App, Online Services, Reference-Based Pricing, Third party administration
The 2021 MedBen Client Report is now available for download at MedBen.com. In addition to detailing the ways that our clients are spending less on health care, this year’s Client Report highlights the priority MedBen places on client service: Members connect to...
Jun 23, 2021 | Announcements, Client Services, MedBen Access, Mobile App
Our home office and client services will be closed on Monday, July 5th in observance of Independence Day. We will reopen on 8:00 a.m. EST on Tuesday, July 6th. As always, should a question arise outside of business hours, plan members can check claims information,...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jul 21, 2020 | Client Services, MedBen Employees, Ohio
MedBen Regional Sales Manager Brooke Hupp recently completed the Community Leadership program offered through the Licking County (OH) Chamber of Commerce. The nine-month program teaches participants the importance of “strength-based” leadership and...
