MedBen Customer Service Delivers Low Hold Times and First Call Resolutions
Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...Search the Blog
Categories
- Account Management
- Affordable Care Act
- Alternative Plan Design
- Alternative Reimbursement Strategies
- Announcements
- Aspirin
- Asthma
- Balance billing
- Benchmarks
- Billing
- Brand Name Drugs
- Brian Fargus
- Brokers
- Bundled Payments
- Cadillac Tax
- Cancer
- Caroline Fraker
- Case Studies
- Centers for Disease Control (CDC)
- Cervical Cancer
- Cholesterol
- Claims Management
- Client Feedback
- Client Report
- Client Services
- Client Surveys
- COBRA
- Columbus Business First
- Comparative Effectiveness
- Compliance
- Conferences
- Consultants
- Consumer-driven Health Plans
- Coordination of Benefits
- Coronavirus
- Cost Savings
- COVID-19
- Customer Service
- Debit Cards
- Dental
- Department of Health and Human Services (HHS)
- Department of Labor
- Dependent care assistance plan (DCAP)
- Diabetes
- Direct-to-Employer Contracting
- Discounts
- Emergency Room (ER)
- Employer Dashboard
- enCompass
- Family and Medical Leave Act (FMLA)
- Flexible spending accounts (FSAs)
- Flu Shots
- Forensic claims analysis
- FSA Store
- Fully Insured
- Generic Drugs
- Giving Back
- Government
- Health Care Reform
- Health Plan Management
- Health reimbursement arrangements (HRAs)
- Health Savings Accounts (HSAs)
- Heart
- High-Deductible Health Plans (HDHPs)
- HIPAA
- HITECH
- Hospitals
- Hypertension
- Influenza
- Information Systems
- IRS
- ISO
- Kentucky
- Kurt Harden
- Lasers
- Lifestyle
- MedBen Access
- MedBen Analytics
- MedBen Employees
- MedBen PreceDent
- MedBen Rx
- MedBen Rx Advocate
- MedBen Rx Alliance
- MedBen University
- MedBen VisionPlus
- MedBen WellLiving
- MedBen.com
- Mental Health
- Mobile App
- Municipalities
- News
- Ohio
- Online Services
- Over-the-counter (OTC) drugs
- Pap smears
- PCORI
- Personal protective equipment (PPE)
- Pharmacy Benefits Manager (PBM)
- Pharmacy Services Administrator (PSA)
- Plan Design
- Plan Language
- Prescription
- Preventive Care
- Primary Care
- Privacy
- Private employers
- Provider networks
- Quality
- Rebates
- Reference-Based Pricing
- Regional Sales Managers
- Regulatory
- Reporting
- Rescission of Coverage
- Research
- Roundtables
- Rx Costs
- Savings
- Security
- Self-funding
- Social Media
- SPBA
- Specialty Care
- Specialty Drugs
- Spread Pricing
- State legislation
- Stop-Loss
- Stroke
- Summary of Benefits & Coverage (SBC)
- Surprise Billing
- Telehealth
- Telemedicine
- Third party administration
- Transparency
- Treasury Department
- Trend
- Uncategorized
- Urgent Care
- USPSTF
- Vision
- Webinars
- Wellness
- Wendell Crain