Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation
MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...Jun 28, 2020 | Client Services, Client Surveys, Customer Service
As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results: 4.8 out of 5 rating on representative professionalism and...