May 9, 2022 | Client Services, Customer Service, HealthJoy, Mobile App, Online Services
In addition to live concierge support by phone and text, HealthJoyTPA+ offers “JOY,” a 24/7 virtual benefits assistant. JOY is the first face your plan members will see within our technology experience, and is always available to help them navigate their...
Feb 7, 2022 | Customer Service, HealthJoy, Mobile App, Online Services
Adding MedBen’s HealthJoy TPA+ technology experience gives your employees access to a team of healthcare concierges who will help them navigate the healthcare system. These concierges are highly-trained specialists from a wide variety of backgrounds who work...
Sep 22, 2021 | Account Management, Client Surveys, Customer Service, Implementation
MedBen has received perfect scores for its new group implementation process in recent client surveys. In such areas as client meetings, plan documents, and presentation and enrollment materials, new clients gave MedBen 5.0 satisfaction ratings across the board (on a...
Jun 28, 2021 | Alternative Reimbursement Strategies, Announcements, Case Studies, Client Report, Client Services, Coronavirus, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Employer Dashboard, Kurt Harden, MedBen Access, MedBen Analytics, MedBen Employees, MedBen Rx, MedBen WellLiving, MedBen.com, Mobile App, Online Services, Reference-Based Pricing, Third party administration
The 2021 MedBen Client Report is now available for download at MedBen.com. In addition to detailing the ways that our clients are spending less on health care, this year’s Client Report highlights the priority MedBen places on client service: Members connect to...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Dec 29, 2020 | Alternative Plan Design, Announcements, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Kurt Harden, MedBen Access, MedBen Rx, Rx Costs, Savings, Self-funding
On behalf of all of us at MedBen, I want to thank you for your continued business! 2020 offered unique challenges for all of us. But despite these challenges, 2020 didn’t stop us from thinking of you first. We improved customer service hold times and had a 96% first...
