Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...Apr 15, 2020 | Announcements, ISO, Quality
To ensure that clients continue to receive the highest quality service possible, MedBen has again earned ISO 9001:2015 recertification following its most recent audit. “The ISO 9001:2015 standard outlines the requirements needed to maintain a successful Quality...Feb 21, 2020 | ISO, MedBen Employees, News, Quality
In order to ensure that employees understand the importance of adhering to ISO 9001 standards and how to maintain quality work processes, MedBen recently conducted companywide ISO training sessions. “Every day we make sure that our customers receive the highest...Oct 18, 2019 | Client Feedback, ISO, News, Quality
As a MedBen client, your feedback is essential to helping us to maintain quality in everything we do. For that reason, when you fill out a MedBen Client Satisfaction Survey, we encourage you to share your thought with us. During our semi-annual ISO 9001 audits,...Jun 29, 2019 | Claims Management, Client Feedback, Client Services, ISO, MedBen Employees, Quality
MedBen takes to heart the mission of being “the benefits partner that employers prefer.” That’s why we regularly send Client Satisfaction Surveys to our clients, asking for honest feedback about their experience with services provided. These surveys are studied and...Mar 21, 2019 | Announcements, ISO, News, Quality
An ongoing commitment to ISO 9001 quality standards requires putting yourself to the test… which is why every six months, MedBen does just that. During our most recent audit on March 14, independent auditor SAI Global reviewed the measures that we’re taking to...