- Members connect to a MedBen Customer Service Representative in an average of 35 seconds.
- 95% of MedBen Customer Service inquiries are resolved on the first call.
- MedBen Account Management earned a 4.8 (out of 5) average client satisfaction rating for their ability to handle inquiries and issues, and a perfect 5.0 rating for courtesy and professionalism.
In addition to detailing the ways that our clients are spending less on health care, this year’s Client Report highlights the priority MedBen places on client service:
One key to superior client service is stability. Our team members have been with MedBen an average of 13 years, with nearly one-third serving our clients for 20 years or more.