Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale):
- Medical claims accuracy and turnaround: 4.6
- Rx claims accuracy and turnaround: 4.7
- Timeliness in answering Customer Service calls: 4.7
- Customer Service staff courtesy and professionalism: 4.9
- Account Management teams’ ability to handle inquiries and issues: 4.8
- Account Management teams’ courtesy and professionalism: 5.0
If you haven’t shared your thoughts with MedBen recently, please complete a survey to help us serve you better. Every survey is reviewed by our Executive Committee, and when warranted, changes are made based on your responses.
If you have questions regarding the survey, please contact MedBen Project Manager Beth Painter at 740-522-7420.
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