MedBen
  • About Us
    • MedBen Advantage
    • ISO 9001:2015 Certified
    • Career Opportunities
    • Contact Us
  • Employers
    • Online Services
    • Forms
    • Formularies
    • Networks
  • Members
    • Online Services
    • Forms
    • Formularies
    • Networks
  • Brokers
  • Providers
    • MedBen Access Provider Portal
  • Our Services
    • Medical Benefits Administrators
    • Alternative Reimbursement Strategies
    • MedBen Rx
    • MedBen Analytics
    • MedBen WellLiving
    • COBRA and Consumer-Driven Health Plans (FSA/HRA/HSA)
    • MedBen PreceDent and VisionPlus
  • Resources
    • No Surprises Act Resource Center
    • COVID-19 Resource Center
    • MedBen Blog
    • Case Studies
    • Online Services
    • FSA/HSA Store
    • Forms
    • Network Directories
    • Social Media
    • WellCare Newsletter
  • MedBen Access
Select Page

MedBen 2020 Client Satisfaction Survey Results

Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees

Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale):

  • Medical claims accuracy and turnaround: 4.6
  • Rx claims accuracy and turnaround: 4.7
  • Timeliness in answering Customer Service calls: 4.7
  • Customer Service staff courtesy and professionalism: 4.9
  • Account Management teams’ ability to handle inquiries and issues: 4.8
  • Account Management teams’ courtesy and professionalism: 5.0
If you haven’t shared your thoughts with MedBen recently, please complete a survey to help us serve you better. Every survey is reviewed by our Executive Committee, and when warranted, changes are made based on your responses.
If you have questions regarding the survey, please contact MedBen Project Manager Beth Painter at 740-522-7420.

.

Search the Blog

Categories

  • Account Management
  • Administrative Services Only
  • Adverse selection
  • Affordable Care Act
  • Air medical transports
  • Alternative Plan Design
  • Alternative Reimbursement Strategies
  • American Rescue Plan Act (ARPA)
  • Ancillary services
  • Announcements
  • Aspirin
  • Asthma
  • Avande
  • Balance billing
  • Benchmarks
  • Billing
  • biologics
  • Biometric recognition
  • Birth Control
  • Brand Name Drugs
  • Brian Fargus
  • Brokers
  • Bundled Payments
  • Bundled Reports
  • Cadillac Tax
  • Cafeteria plans
  • Cancer
  • Caroline Fraker
  • Case management
  • Case Studies
  • Centers for Disease Control (CDC)
  • Cervical Cancer
  • Cholesterol
  • Chronic conditions
  • Claims
  • Claims Management
  • Claims negotiation
  • Client Feedback
  • Client Report
  • Client Services
  • Client Surveys
  • COBRA
  • Colon Cancer
  • Columbus Business First
  • Comparative Effectiveness
  • Compliance
  • Conferences
  • Consultants
  • Consumer-driven Health Plans
  • Coordination of Benefits
  • Coronavirus
  • Coronavirus Aid, Relief, and Economic Security (CARES) Act
  • Cost Plus Pricing
  • Cost Savings
  • COVID-19
  • Customer Service
  • Debit Cards
  • Dental
  • Department of Health and Human Services (HHS)
  • Department of Labor
  • Dependent care assistance plan (DCAP)
  • Diabetes
  • Direct-to-Employer Contracting
  • Discounts
  • Drug advertising
  • Drug costs
  • Drugmakers
  • Emergency Room (ER)
  • Employee Retirement Income Security Act (ERISA)
  • Employer Dashboard
  • enCompass
  • Enrollment
  • Explanation of benefits (EOB)
  • Families First Coronavirus Response Act (FFCRA)
  • Family and Medical Leave Act (FMLA)
  • Flexible spending accounts (FSAs)
  • Flu Shots
  • Forensic claims analysis
  • Forensic claims review
  • Form 1094
  • Form 1095
  • Forms
  • Formularies
  • FSA Store
  • Fully Insured
  • Gene therapy
  • Generic Drugs
  • Giving Back
  • Government
  • Health Benefits
  • Health care costs
  • Health Care Reform
  • Health flexible spending account (FSA)
  • Health insurance exchanges
  • Health Plan Management
  • Health reimbursement arrangements (HRAs)
  • Health Savings Accounts (HSAs)
  • HealthJoy
  • Healthy habits
  • Heart
  • High-Deductible Health Plans (HDHPs)
  • HIPAA
  • HITECH
  • Hospitals
  • HSA Store
  • Hypertension
  • ID Card
  • Implementation
  • Inflation
  • Influenza
  • Information Systems
  • Interactive Features
  • IRS
  • ISO
  • Kentucky
  • Kurt Harden
  • Lasers
  • Legislative
  • Lifestyle
  • Lobbying
  • Luke Burchard
  • MedBen Access
  • MedBen Analytics
  • MedBen Blog
  • MedBen Employees
  • MedBen PreceDent
  • MedBen Rx
  • MedBen Rx Advocate
  • MedBen Rx Alliance
  • MedBen University
  • MedBen VisionPlus
  • MedBen WellLiving
  • MedBen.com
  • Medicare
  • Member Prescription Portal
  • Mental Health
  • Mobile App
  • Municipalities
  • Networks
  • New Solutions
  • News
  • No Surprises Act (NSA)
  • Obesity
  • Ohio
  • Online Services
  • Out of network
  • Over-the-counter (OTC) drugs
  • Own Use
  • Pap smears
  • PCORI
  • Personal protective equipment (PPE)
  • Pharmacy Benefits Manager (PBM)
  • Pharmacy Services Administrator (PSA)
  • Plan administrators
  • Plan Design
  • Plan Language
  • Plan members
  • Preferred provider organization (PPO)
  • Prescription
  • Preventive Care
  • Primary Care
  • Prior Authorization Services
  • Privacy
  • Private employers
  • Provider networks
  • Qualified small employer health reimbursement (QSEHRA)
  • Qualified transportation fringe benefits
  • Quality
  • Rebates
  • Reference-Based Pricing
  • Regional Sales Managers
  • Regulatory
  • Reporting
  • Rescission of Coverage
  • Research
  • Resources
  • Roundtables
  • Rx Costs
  • Sales
  • Savings
  • Security
  • Self-funding
  • Social Media
  • SPBA
  • Specialty Care
  • Specialty Drugs
  • Spending
  • Spousal limitations
  • Spread Pricing
  • State legislation
  • Stop-Loss
  • Stroke
  • Summary of Benefits & Coverage (SBC)
  • Supreme Court
  • Surprise Billing
  • Technology
  • Telehealth
  • Telemedicine
  • Third party administration
  • Transparency
  • Treasury Department
  • Trend
  • Uncategorized
  • Unwrapped
  • Urgent Care
  • USPSTF
  • Utilization review
  • Virtual care
  • Vision
  • Webinars
  • Wellness
  • Wellness exam
  • Wendell Crain
  • White paper
  • About Us
  • MedBen Advantage
  • Career Opportunities
  • Contact Us
  • Employers
  • Members
  • Brokers
  • Providers
  • Our Services
  • MedBen Administrators
  • Alternative Reimbursement Strategies
  • MedBen Rx
  • MedBen Analytics
  • MedBen WellLiving
  • PreceDent/VisionPlus
  • COBRA and Consumer-Driven Health Plans (FSA/HRA/HSA)
  • MedBen Blog
  • Privacy

Sign Up for our Newsletter

  • This field is for validation purposes and should be left unchanged.
Twitter
Facebook
LinkedIn
Instagram
© 2023 MedBen. All rights reserved.