“The ISO 9001:2015 standard outlines the requirements needed to maintain a successful Quality Management System. Some of those requirements include understanding our customer’s expectations and determining whether our processes meet those expectations. One of the greatest measuring tools we have is our clients’ feedback,” said Kurt Harden, MedBen President & CEO.
“It’s because of feedback that we not only know what our clients value, but can quickly recognize opportunities for improvement, thus quickly work to create solutions or innovate products that could have a positive effect on all our clients,” Harden continued.
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