As part of our ISO Certification measures, MedBen reviews client surveys and internal tracking to ensure quality service to members. Some highlights from recent Customer Service surveys and tracking results:
- 4.8 out of 5 rating on representative professionalism and courtesy
- 4.6 out of 5 rating on staff’s ability to handle inquires
- Inquiries resolved 96% of the time on the first call
- 4.6 out of 5 rating on time to answer calls
- Average member hold time 47 seconds
As good as these numbers are, we work to continually improve them… and as such, we always welcome client feedback. Ask your Account Management for a survey to complete today.