An ongoing commitment to ISO 9001 quality standards requires putting yourself to the test… which is why every six months, MedBen does just that. During our most recent audit on March 14, independent auditor SAI Global reviewed the measures that we’re taking to uphold quality, and based on their audit recommended that our ISO 9001 Certification continue.
Review elements vary from one audit to the next. This time, the audit included an evaluation of MedBen’s quality objectives and an evaluation of customer feedback. In addition, multiple department processes were scrutinized and departmental personnel interviewed to get further insight on work procedures.
Regardless of an ISO audit’s scope or direction, the auditor always considers whether MedBen’s management system is being properly utilized – and when appropriate, will note opportunities to improve processes. In this way, we can ensure that we’re maintaining quality while considering changes that will provide even better service to our clients.
MedBen achieved ISO 9001 Certification in 2005. In addition to the semi-annual reviews, the company undergoes an ISO recertification audit every three years to demonstrate that our commitment to quality continues unabated.
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