The next time you log into MedBen Access online, you’ll be given the option to go “paperless” and switch to electronic explanations of benefits (EOBs). By switching to electronic EOBs, you will no longer receive paper copies in the mail. Instead, you will receive an email notification when a new EOB is posted, allowing you instant access anytime to your EOBs online and through the MedBen Mobile app.
If at any time you wish to switch back to receiving printed EOBs, simply select “Change my Preferences” in the upper left corner of MedBen Access.
Currently the “opt out (of printed EOBs)” feature is only available through MedBen Access online, but it will also be available on our mobile app soon. If you haven’t already downloaded the app, just go to the App Store or Google Play and search for “MedBen.”
If you have any questions about switching to electronic EOBs or any MedBen Access feature, contact your Account Management team.