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At MedBen, every department shares a dedication to service. For underwriting, service means ensuring that the rates employers receive are arrived at sensibly and equitably; for administration, service means that plan materials quickly reach their proper destination. When we do our jobs at the optimal level, the need for customers to contact us is minimized. But should a question arise, we strive to give every customer – be it employer, employee, provider or agent – a variety of ways to receive prompt and accurate information. Lori
Kane oversees the client services area. For our
self-funded business, every employer is assigned two dedicated group service
representatives to handle day-to-day operational issues. These representatives
meet with new groups – outside of regular business hours when necessary – to
discuss plans with employees, distribute enrollment forms, and respond to
questions. Representatives also order and distribute personalized identification
cards, claim forms, and other materials. Finally, the group service team works
with agents, provider networks, and other business partners to supply the
resources they require to properly service the group. |
