Online Services

Here to Assist You, Anytime, Anywhere.

MedBen believes in ensuring that clients have ready access to the information they need when they need it. That’s why we offer a variety of online customer service tools, all available around the clock.

In addition to the online services listed below, MedBen also offers customer-specific resources for Employers, Members, Brokers and Providers on their respective site pages.

This secure service portal offers employers and members 24/7 access to claims and benefits information. MedBen Access also enables registered MedBen medical and vision providers to perform a wide range of administrative services for their patients.

Employers who need assistance logging in or using the site may contact their team of dedicated Account Representatives. Plan members can call MedBen Customer Service at 800-686-8425.

MedBen Access is also available as a mobile app! Download it from the Apple App Store or Google Play (search for “MedBen”).

Employers and brokers can track plan performance using our interactive executive dashboard. To set up your account, please contact your Account Management team.

PLEASE NOTE: The reporting platform will not work in the Internet Explorer browser. Please use Firefox or Google Chrome for best results.

Documents containing protected health information (PHI) are posted electronically on this safeguarded employer site. When a document is available, you will automatically receive an e-mail notification with download instructions.

FSA Store and HSA Store simplify shopping for FSA- and HSA-eligible products. When you use your MedBen debit card at the FSA Store, you don’t need to substantiate your purchase!

FSA and HSA Stores remove the guesswork from determining if your purchase is qualified for reimbursement, and offer a 100% product eligibility guarantee.

FSA/HRA/HSA IRS-Eligible Expenses

MedBen offers two detailed lists of qualified medical expenses under Section 213 of the Internal Revenue Code.

The MedBen Health Care Expenses Table offers detailed information about FSA-, HRA-, and HSA-eligible products and service types, as well as those that may be potentially eligible depending on circumstances.

When the opening screen appears, simply type in the MedBen password HCET2022 (case sensitive) and press the “Enter” button on your keyboard.

The FSA Store and HSA Store Eligibility Lists are a convenient way to check eligibility AND shop for specific items.

To see HRA Expenses, under either Eligibility List, select “Health Reimbursement Account (HRA)” from the Account drop-down box.

If you have any questions regarding qualified medical expenses under your MedBen plan, please contact MedBen FSA/HRA Customer Service at 800-297-1829 or

Search for participating pharmacies, discount stores and supermarkets that can offer FSA-eligible items.

Most stores use an Inventory Information Approval System (IIAS) which identifies eligible items at checkout – you will not need to provide a receipt from these stores in most cases.

“90% stores” do not use IIAS, but 90% of their sales come from medical care items, thus making them FSA-eligible. You will need to provide a receipt from these stores.

MedBen BeneFax
Providers can get medical and dental patient benefits, claim status updates, EOBs and precertified vision claim forms faxed to you. Simply call 800-455-9528 or 740-522-1593 and provide:

  • Your area code and fax number;
  • Your 9-digit tax ID number, and;
  • The insured’s personal identification (PID) number.

Within minutes, the information you need will be faxed to you.

Self-funding Saves. MedBen Delivers.