A Stress-Free Experience.
As your health plan’s benefits administrator, MedBen is here to help. From prompt claims payments to knowledgeable customer service, we always strive to give you a stress-free experience.
On this page you’ll find links to various resources to assist you with your benefits coverage. Should you have a question or need something that’s not available below, please contact MedBen Customer Service at 800-686-8425 or firstname.lastname@example.org. (E-mails will be answered within one business day.)
It is our pleasure to serve you!
ONLINE SERVICES AND RESOURCES
Use this secure 24/7 service portal to access claims and benefits information. If you need assistance logging in to MedBen Access or using its features, please contact MedBen Customer Service at 888-686-8425.
A detailed list of qualified medical expenses under Section 213 of the Internal Revenue Code.
When the opening screen appears, simply type in the MedBen password mbc26 (case sensitive) and press the “Enter” button on your keyboard.
If you have any questions regarding qualified medical expenses under your MedBen plan, please contact MedBen Specialty Services Customer Service at 800-297-1829 or email@example.com.
- Frequently Asked Questions about using the debit card (PDF).
- Download a list of participating pharmacies, discount stores and supermarkets that can identify FSA-eligible items at checkout using an Inventory Information Approval System (IIAS).
- Download a list of participating pharmacies, discount stores and supermarkets that do not use IIAS, but 90% of whose sales come from medical care items (thus making them FSA-eligible).
FORMS AND APPLICATIONS
FSA Mileage Reimbursement Form – For claiming under your Health FSA the mileage used to obtain qualified medical services from a physician, hospital or facility to prevent or alleviate a physical disease, defect or illness.
Sample Letter of Medical Necessity – If a Letter of Medical Necessity is required from your provider to receive reimbursement from your FSA, this sample letter can be used for that purpose. Simply print out/save and give to your doctor.
Notice of Appeal/Designation of Authorization Form – Plan members wishing to file a formal appeal of a disputed claim should use this form. They can also designate another entity to file an appeal on their behalf.
Death Claim Form (Life Insurance Claim) – Please contact MedBen Customer Service (800-686-8425 or firstname.lastname@example.org) to obtain a death claim form. Employers must complete and return this form (accompanied by a certified copy of the death certificate) in order for designated beneficiary to receive life insurance benefits.
MedBen clients who use Ventegra or Pharmacy Data Management, Inc. (PDMI) as their Rx network for their pharmacy plan can request the most recent formulary from their Human Resources representative or by calling MedBen Customer Service at 800-686-8425.
MedBen clients who use Rx networks other than Ventegra or PDMI can typically find formulary information on that network’s website. Visit the Networks page for pharmacy network links.