MedBen has successfully completed a re-assessment audit of its ISO 9001 procedures and has achieved recertification, according to company President and CEO Kurt Harden.
Independent auditors from ISO consulting firm Intertek reviewed MedBen’s compliance with customer requirements and confirmed that, in the auditors’ words, “the management system is effectively implemented.” They specifically praised the company’s “excellent customer satisfaction scores and a strong internal audit process.”
“As we’ve continued to expand our self-funded offerings over the years, it’s critical to have processes in place to ensure consistency and quality,” said Harden. “Having ISO Certification helps us to deliver the highest level of service possible to our clients.”
MedBen first achieved ISO Certification in 2005, and has been recertified every three years since then. The re-assessment audit is a comprehensive, multi-day review of the company’s documented ISO standards.
Harden also noted the importance of client feedback in maintaining quality service. “More than anything else, it’s the voice of the customer that lets us know if we’re succeeding in meeting our goals,” he said.
If you haven’t yet filled out a MedBen Client Satisfaction Survey in 2023, we encourage you to do so. Your surveys and online reviews help us determine what’s working and where opportunities exist for improvement.