Here are results from MedBen Client Satisfaction Surveys received in 2022 (rating averages based on a 1-to-5 scale):
Overall Satisfaction: 4.9
Claims Payment Accuracy and Turnaround
Medical claims accuracy and turnaround: 4.9
Rx claims accuracy and turnaround: 5.0
Timeliness in answering Customer Service calls: 4.6
Courtesy and professionalism: 4.8
Ability to handle inquiries and issues: 4.5
Timeliness in answering Customer Service calls: 4.9
Courtesy and professionalism: 4.9
Ability to handle inquiries and issues: 4.8
Accuracy of monthly billing: 5.0
Timeliness of issue resolution: 5.0
Ability to handle inquiries and issues: 4.9
We can’t stress it enough: Your feedback matters! If you haven’t shared your thoughts with MedBen recently, please complete a survey to help us serve you better. Every survey is reviewed by our Executive Committee, and when warranted, changes are made based on your responses.
If you have questions regarding the survey, please contact MedBen Business Analyst Beth Kilgore at 740-522-7420.