Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jan 11, 2021 | Compliance, Preventive Care, Regulatory, USPSTF
During 2020, the U.S. Preventive Services Task Force released the following A & B recommendations: Behavioral counseling to promote healthy diet/physical activity for cardiovascular disease prevention in adults with cardiovascular risk factors; Behavioral...
Jan 10, 2021 | Brand Name Drugs, Cost Savings, Generic Drugs, Prescription, Rx Costs, Savings, Specialty Drugs
GoodRx has compiled a list of drugs that saw manufacturer price increases in January 2021. In total, 589 drugs – all but seven of them brand-name medications  – increased in price, by an average of 4.2%. Among the better known brand-name drugs on the list are Humira...
Jan 8, 2021 | Consumer-driven Health Plans, Flexible spending accounts (FSAs), FSA Store
FSA users who just replenished their funds now have a convenient way to shop for FSA-eligible products. FSA Store offers 4,000 health items that don’t require substantiation when using a MedBen FSA debit card. In addition to first aid, personal health items and...
Dec 29, 2020 | Alternative Plan Design, Announcements, Cost Savings, COVID-19, Customer Service, Direct-to-Employer Contracting, Kurt Harden, MedBen Access, MedBen Rx, Rx Costs, Savings, Self-funding
On behalf of all of us at MedBen, I want to thank you for your continued business! 2020 offered unique challenges for all of us. But despite these challenges, 2020 didn’t stop us from thinking of you first. We improved customer service hold times and had a 96% first...
