Jan 12, 2020 | Announcements, Client Feedback, Client Services, MedBen Employees
Last week, MedBen sent every client contact an e-mail requesting their feedback… and with good reason. Whether it be complimentary or critical, MedBen relies on your feedback to ensure that a benefits solution is working, to develop new or revamped services, or when...
Nov 14, 2019 | Announcements, Client Services, MedBen Access
Happy Thanksgiving from the staff of MedBen! To observe the holiday, MedBen will be closed on Thursday, November 28 and Friday, November 29. We will reopen at 8:00 a.m. EST on Monday, December 2. Should you need claims and benefits information about your plan when...
Oct 28, 2019 | Account Management, Announcements, Client Services, MedBen Employees
MedBen is pleased to announce that Sharon Baumer has been promoted to the position of Account Manager. In her new role, she will take on additional oversight responsibilities of MedBen self-funded groups while continuing to serve daily client needs and conduct onsite...
Sep 17, 2019 | Client Services, Online Services, Telemedicine, Wellness
Whether you’re feeling sick at work, or wake up ill during the middle of the night, the last thing you want to worry about is trying to make it to an appointment with your family physician (or worse, to the emergency room because no other facility is open in the...
Jun 30, 2019 | Account Management, Announcements, Client Services, MedBen Employees
To enhance our client services, MedBen has made two important changes. Our Group Service Representatives (GSRs) will now be called Account Representatives, and we’ve created a new position called Account Manager. We’d like to recognize five former GSRs who have been...
Jun 29, 2019 | Claims Management, Client Feedback, Client Services, ISO, MedBen Employees, Quality
MedBen takes to heart the mission of being “the benefits partner that employers prefer.” That’s why we regularly send Client Satisfaction Surveys to our clients, asking for honest feedback about their experience with services provided. These surveys are studied and...
