Dec 30, 2025 | Benefits preservation, Biosimilars, Client Feedback, Client Surveys, Direct-to-Employer Contracting, Forensic claims review, Innovations, Kurt Harden, MedBen Employees, Self-funding, Spending, Third party administration
On behalf of the MedBen team, I wish you a happy and healthy new year, and thank you for your continued trust in MedBen. Our commitment remains to be the benefits partner that employers prefer, and we value the opportunity to serve you. In my 35 years with MedBen,...
Oct 17, 2025 | Announcements, Client satisfaction, Client Surveys, ISO, Quality
On October 23-24, MedBen successfully completed the annual surveillance audit of its ISO 9001:2015 quality management system. Following the review, independent auditors from Intertek recommended that our ISO Certification be maintained. The audit recognized MedBen’s...
Jan 14, 2025 | Announcements, Client Feedback, Client satisfaction, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2024 (rating averages based on a 1-to-5 scale): OVERALL SATISFACTION4.8 Claims Payment Accuracy4.8Claims Payment Turnaround4.8Client Services4.6Customer Service Courtesy & Professionalism4.7...
Dec 31, 2024 | Client Feedback, Client Services, Client Surveys, Innovations, Kurt Harden, Self-funding, Stability, Third party administration, Transparency
On behalf of the MedBen team, I wish you all the best for the new year and thank you for your continued trust in MedBen. While MedBen has been serving employer groups since 1938, this past year our company marked 35 years of providing third party administration to...
Sep 16, 2024 | Client Feedback, Client Surveys, ISO, Quality
On September 10, MedBen passed the semiannual audit of its ISO 9001:2015 quality measures. Independent auditors from consulting firm Intertek recommended that our ISO Certification continue. “[The] Audit was successfully completed in accordance with the Audit Plan as...
Jan 9, 2024 | Announcements, Client Feedback, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2023 (rating averages based on a 1-to-5 scale): Overall Satisfaction4.8 Claims Payment Accuracy4.8Claims Payment Turnaround4.7Client Services4.6Monthly Billing4.9 Whether you are totally satisfied...
