Nov 17, 2025 | Announcements, MedBen Access, MedBen Employees, Mobile App, Online Services
To celebrate Thanksgiving, MedBen will be closed on Thursday, November 27, and Friday, November 28. We will resume normal business hours at 8:00 a.m. EST on Monday, December 1. If you need access to claims or benefits information while we’re away, our MedBen Access...
Sep 22, 2025 | Announcements, MedBen Access, MedBen Employees, Mobile App, Online Services
On Friday, October 3, MedBen will close at 12:00 p.m. EDT for our team to take part in an employee recognition event. Normal business hours will resume at 8:00 a.m. EDT on Monday, October 6. Remember, answers to many claims and benefits questions – including...
Sep 4, 2025 | Coinsurance, Copayments, Deductibles, Explanation of benefits (EOB), ID Card, MedBen Access, MedBen Basics, Mobile App, Online Services, Prescription Portal
Health benefits don’t have to feel overwhelming. To make things simpler, MedBen offers a series of MedBen Basics handouts that break down key topics into easy-to-understand guides. Many Basics are designed for plan administrators, but our most popular versions are...
Aug 25, 2025 | Announcements, MedBen Access, Mobile App, Online Services
MedBen will be closed on Monday, September 1 in observance of Labor Day. We will reopen at 8:00 a.m. EDT Tuesday, September 2. Even when we’re closed, MedBen Access stays open. Your plan members can find fast answers for their claims and benefits questions by going to...
Aug 21, 2025 | Concierge services, Employer Dashboard, HealthJoy, JOY, MedBen Connect, Mobile App, Online Services
The MedBen Connect patient advocacy app (powered by HealthJoy) gives your plan members access to a 24/7 team of concierges who will help them better navigate the health care system. What’s more, it offers them JOY! JOY, an advanced AI assistant, guides members...
Aug 7, 2025 | Client Services, MedBen Access, Mobile App, Online Services
Many of your plan members are still not taking advantage of the benefits of using the MedBen Access Mobile App, despite its convenience and time savings. Encouraging adoption can improve engagement, reduce benefit-related questions, and empower members to manage their...
