Aug 25, 2025 | Announcements, MedBen Access, Mobile App, Online Services
MedBen will be closed on Monday, September 1 in observance of Labor Day. We will reopen at 8:00 a.m. EDT Tuesday, September 2. Even when we’re closed, MedBen Access stays open. Your plan members can find fast answers for their claims and benefits questions by going to...
Aug 21, 2025 | Concierge services, Employer Dashboard, HealthJoy, JOY, MedBen Connect, Mobile App, Online Services
The MedBen Connect patient advocacy app (powered by HealthJoy) gives your plan members access to a 24/7 team of concierges who will help them better navigate the health care system. What’s more, it offers them JOY! JOY, an advanced AI assistant, guides members...
Aug 7, 2025 | Client Services, MedBen Access, Mobile App, Online Services
Many of your plan members are still not taking advantage of the benefits of using the MedBen Access Mobile App, despite its convenience and time savings. Encouraging adoption can improve engagement, reduce benefit-related questions, and empower members to manage their...
Jun 27, 2025 | Announcements, MedBen Access, MedBen Employees, Mobile App, Online Services
Our home office and client services will be closed on Friday, July 4th in observance of Independence Day. We will reopen on 8:00 a.m. EST on Monday, July 7th. As always, should a question arise outside of business hours, plan members can check claims information,...
Jun 26, 2025 | Consumer-driven Health Plans, Flexible spending accounts (FSAs), FSA Store, MedBen Access, Mobile App, Online Services, Substantiation
As we’ve reached the midpoint of the year, it’s an ideal time to remind your plan members to check their flexible spending account (FSA) balances. FSAs offer significant tax savings on eligible health care expenses, but only if members manage their accounts...
May 20, 2025 | Chat, Customer Service, MedBen Access, MedBen.com, Mobile App, Online Services
To ensure your plan members have the support they need, MedBen offers multiple channels to access information… so whether members prefer to call, email, chat online, or use our mobile app, we have convenient ways to connect. Live Representative Support: Members...
