OVERALL SATISFACTION
(based on a 1-to-5 scale)
4.7
KEY METRICS
| Claims Payment Accuracy 4.8 | Claims Payment Turnaround 4.7 |
| Client Services 4.8 | Account Management Courtesy & Professionalism 5.0 |
Thank you to the clients who shared their input through MedBen’s 2025 Client Satisfaction Survey. Your feedback – whether it reflects a positive experience or highlights opportunities for improvement – plays an important role in how we evaluate our services. If you haven’t completed a survey recently, we welcome your thoughts and encourage you to share as much detail as you’d like.
Survey responses are reviewed by MedBen’s Executive Committee, and client input helps guide ongoing improvements to our processes and service delivery.