Dec 26, 2023 | Alternative Reimbursement Strategies, Benefits preservation, Client Feedback, Client Surveys, Fair Market Pricing, ISO, Kurt Harden, MedBen Connect, MedBen Rx, President's Note
On behalf of the MedBen team, I wish you a happy and prosperous new year and thank you for your continued trust in MedBen. In 2023, we celebrated our 85th Anniversary. Those years have been marked by a variety of challenges and successes but I am particularly...
Jan 10, 2023 | Announcements, Claims Management, Client Feedback, Client Services, Client Surveys
Here are results from MedBen Client Satisfaction Surveys received in 2022 (rating averages based on a 1-to-5 scale): Overall Satisfaction: 4.9 Claims Payment Accuracy and TurnaroundMedical claims accuracy and turnaround: 4.9Rx claims accuracy and turnaround: 5.0...
Oct 17, 2022 | Client Feedback, Client Surveys, ISO, Quality
YOUR FEEDBACK! MedBen recently completed a successful ISO 9001 audit to confirm that stated quality objectives are being met… but even so, the most effective tool to ensure we meet your expectations is your feedback.If you haven’t yet filled out a MedBen Client...
Apr 1, 2022 | Client Feedback, Client Surveys, ISO, Quality
As you know, maintaining quality is all about listening to the voice of the customer. For MedBen to continue providing you with innovative service and solutions, we need your feedback!If you haven’t completed a MedBen Client Satisfaction Survey recently, we...
Jan 12, 2021 | Account Management, Claims Management, Client Feedback, Client Services, Client Surveys, Customer Service, ISO, MedBen Employees
Here are results from MedBen Client Satisfaction Surveys received in 2020 (rating averages based on a 1-to-5 scale): Medical claims accuracy and turnaround: 4.6 Rx claims accuracy and turnaround: 4.7 Timeliness in answering Customer Service calls: 4.7 Customer Service...
Jan 12, 2020 | Announcements, Client Feedback, Client Services, MedBen Employees
Last week, MedBen sent every client contact an e-mail requesting their feedback… and with good reason. Whether it be complimentary or critical, MedBen relies on your feedback to ensure that a benefits solution is working, to develop new or revamped services, or when...
